Confirmation of Outbound EMS Mail Notices Concerning EMS Track & Trace Service |
1 Important Notes for Tracking Display
Important Information regarding Searches
- Depending on the situation of the country of destination, overseas information may partly become unavailable to search, or it may take time for the latest information to be reflected. Please be aware in advance.
- Please note that the order of showing the latest information and details as search results may differ from the actual order of transaction due to time differences, etc.
- Even if you cannot search with the mail tracking service of Japan Post, you may be able to search on the websites reached from "Links to Overseas Post Offices".
- The tracking number for international mail consists of 2 alphabetic characters + 9 digits + 2 alphabetic characters. Tracking inquiries cannot be made with numbers other than this number composition (for example, CNG + 14 digits, LP + 14 digits, etc.). Barcode numbers starting with "U" (for example, UL123456789JP) attached to small packets or customs declaration forms (CN22) that are treated as ordinary packages are not tracking barcodes, so tracking inquiries cannot be made with these numbers.
- Please note that we cannot respond to any inquiries regarding tracking information other than that provided on the Japan Post website.
1-(1) EMS bound for France and UK (in case of non-delivery due to absence)
EMS sent to France that is not delivered because of the addressee's absence is returned to the nearest post office, but please be aware that the tracing system will indicate it as having been “Received by the addressee".
Please note that when EMS items bound for UK are not delivered due to the addressee's absence, they may be stored at a post-office nearest to the location of the addressee, and therefore the tracking system record may appear as "Delivered to the Recipient Address".
You may be able to obtain further details about the shipped items at the EMS tracking system website of the relevant country. You can access them by clicking the "Links to Overseas Post Offices" link.
1-(2) EMS addressed to Germany (when held by local customs agents or consigned to a subsidiary delivery company)
EMS items addressed to Germany may be listed as “Returned because addressee absent" or “Delivered to addressee" in cases where it is being held by local customs agents or is consigned to a subsidiary delivery company. We apologize for any inconvenience.
1-(3) In case the item was mistakenly labeled "To be returned to sender" in the country of delivery, but was delivered to the addressee correctly
The following problem involving postal items sent abroad and resulting from the incorrect input is currently occurring. In cases where the input “To be returned to sender" was made, and even though the item would be delivered to the addressee after that, when using the tracking service, the relevant display would still show “Returned to sender". Although the display shows “Returned to sender", it is possible to determine the location of the item since the field for the prefecture name indicates “Foreign country name".
We are currently discussing the issue with the authorities in the countries involved in order to prevent any further incorrect input and are also undertaking measures to improve the system within Japan. It may, however, take some time until the situation is resolved. We apologize for the inconvenience.
【Incorrect input example】
Status of an item sent from Japan to the USA was mistakenly changed to “To be returned to sender"in the USA on November 1, but was delivered to the addressee on November 2.
| Date | Status | Details | Handing Branch | Prefecture Name |
| Postal Code Number | ||||
| October 28 17:02 |
Posting/Collection | - | Yamanashi Branch | Yamanashi Prefecture |
| 405-8799 | ||||
| October 29 3:23 |
Dispatched from inward office of exchange | - | Tokyo International Branch | Tokyo Metropolitan |
| 138-8799 | ||||
| October 29 14:32 |
Arrival at outward office of exchange | - | AMC SFO | USA |
| - | ||||
| October 30 07:30 |
Dispatched from inward office of exchange | - | AMC SFO | USA |
| - | ||||
| November 1 06:27 |
Arrival | - | 95117 | USA |
| - | ||||
| November 1 11:21 |
To be returned to sender | Address is unknown | 95129 | USA |
| - | ||||
| November 2 16:52 |
Returned to sender | - | 95117 | ※USA |
| - |
- If in the delivery country the item's status in mistakenly changed to “To be returned to sender", it will be showing “Returned to sender" even though the item is delivered to the addressee. In this case, the field for the prefecture name would show “Name of the country of delivery"
1-(4) Tracking System Notifications about the Customs Clearance Procedures as well as Delivery Status for the Mail Shipped from Abroad
ア Mail shipped from abroad undergoes customs clearance procedures at one of the six international exchange offices located in Japan.
The exchange office where the clearance procedures are carried out varies depending on the address of the recipient.
Therefore in cases where a postal item from abroad arrives to an international exchange office outside of the addressee's jurisdiction,
it will be resent to the relevant office for the customs clearance procedures. In the postal tracking system the status of such an item
will be displayed as "Transported in bond". After the item arrives to the relevant international exchange office the message will be changed to "Arrived in bond".
Please note that the customs clearance procedures are under way unless the "Dispatched from the international exchange office" message appears.
| Date | Status | Details | Post Office | Prefecture |
| Postal Code Number | ||||
| Feb 8 17:40 |
Posting/Collection | - | 200002 | CHINA |
| - | ||||
| Feb 8 21:13 |
Dispatched from outward office of exchange | - | SHANGHAI D | CHINA |
| - | ||||
| Feb 9 13:42 |
Arrival at inward office of exchange | - | TOKYO INT | Tokyo Metropolitan |
| 138-8799 | ||||
| Feb 9 21:20 |
En route | - | TOKYO INT | Tokyo Metropolitan |
| 138-8799 | ||||
| Feb 10 08:34 |
En route | - | CHUBU INT | Aichi Prefecture |
| 479-0199 | ||||
| Feb 10 14:35 |
Dispatched from Exchange Office | - | CHUBU INT | Aichi Prefecture |
| 479-0199 | ||||
| Feb 11 04:03 |
En route | - | GIFU CPO | Gifu Prefecture |
| 500-8799 | ||||
| Feb 11 06:35 |
Arrival | - | GIFU CPO | Gifu Prefecture |
| 500-8799 | ||||
| Feb 11 11:03 |
Final delivery | - | GIFU CPO | Gifu Prefecture |
| 500-8799 |
イ For the status of the postal items shipped from abroad, please check the "International Mail Tracking Service" (https://www.post.japanpost.jp/int/index_en.html).
ウ To inquire about the customs clearance procedures for the mail shipped from abroad please contact the customs officer of the relevant jurisdiction （http://www.customs.go.jp/english/c-answer_e/sonota/9301_e.htm）.
1-(5) "e Packet Light" items arriving from overseas
When an "e Packet Light" item that arrived from overseas is taxed, tracking information will be shown in two columns. This is a specification of the system, and both columns refer to the same item.
When an "e Packet Light" item that arrived from overseas is sent back to the dispatched country, it will be sent as a mail item without tracking service or records, so the tracking information after being sent back will not be updated.
1-(6) "Dispatched from extraterritorial office of exchange" status
The status of "Dispatched from extraterritorial office of exchange" will be shown at the time when the dispatch process is completed at the extraterrestrial office of exchange. Please note that this may not align with the time and date of the departure of the aircraft or ship.
