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Trouble Regarding International Mail The postal item (Registered Mail, Insured Mail, International Parcel Post) I sent abroad has not been delivered. Is it possible to conduct a search? |
We can conduct a search within 6 months from the shipment date for the Registered Mail, Insured Mail or International Parcel Post sent abroad. Please submit your request for an investigation in the same Branch/Post Office from where you sent the original item.
The same applies to the Registered Mail, Insured Mail or International Parcel sent from overseas.
To request a search you need to submit a Search Request Form.
Download Investigation Request Form
Please fill out and submit a Search Request Form in the same Branch/Post Office from where you sent the original item. Please note that we cannot take a search request by phone.
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