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August 11, 2021
(updated on September 30, 2021)
(updated on November 18, 2021)

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European Union (EU) countries will strengthen the requirement for Electronic Advance Data (EAD) effective October 1, 2021. Therefore, there will be a greater risk that international mail items¹ sent to EU countries² without EAD or with insufficient/inaccurate EAD may be delayed or returned to the sender.

We cannot refund the postage on international mail items that are delayed or returned to senders owing to a determination made by the destination customs authority³.

Several cases have already occurred where some EU countries have delayed items or returned them to senders because of missing or insufficient/inaccurate EAD.

Please use the International Mail My Page Service for transmitting EAD.

• International Mail My Page Service

https://www.post.japanpost.jp/intmypage/whatsmypage_en.html

1. The following international mail services require transmission of EAD:
   EMS (containing goods), International parcels, Small packets, International ePacket and International ePacket Light.
2. For a detailed list of countries/territories, please check here (PDF:132kB).
3. We may partially refund the postage only in case an item is returned to the sender by the exchange office in Japan before being dispatched to its destination owing to a determination made by the destination customs authority.