International Mail
About sending items overseas and Electronic Advance Data (EAD)

When sending goods (items may be subject to customs inspection), it has become mandatory under the Universal Postal Convention to transmit Electronic Advance Data in advance. It is necessary to use the “International Mail My Page Service” to prepare/create shipping labels.

You cannot use handwritten labels. However, handwritten labels can be accepted when sending only letters or other documents that do not contain dutiable articles by EMS, printed matter, and letters or postal items for the blind.
If it is unclear whether your items are dutiable or not, we recommend that you create labels using International Mail My Page Service. We cannot refund the postage on international mail items that are delayed or returned to senders owing to a determination made by the destination customs authority.

About Electronic Advance Data (EAD)
<To European countries/territories>
HS codes and other information recommended for transmission

International Mail My Page Service

International Mail My Page Service is a free tool provided by Japan Post specifically for sending international mail.
You can prepare a shipping label and other documents required for overseas shipments.
The information you enter will be sent to the destination country/territory as EAD.

List of FAQs is here

	PC version	Smartphone version
Display language	Japanese English Chinese	Japanese English
Printing labels	Using your own printer and A4 paper.	Using a Yu-pri Touch terminal installed in some post offices. When the printing number (item number) is sent to you instead of the 2D code, please show the number to the postal clerk.
Other features	New shipping labels can be created using previous data. Only the address and name fields of the “Recipient" can be entered in Chinese and Korean.	You can use this service without an account.
How to use	Click here for the page on how to use.	Click here for the page on how to use.

Handwritten labels are no longer acceptable

Effective March 1st, 2024, handwritten labels in the table below can not be accepted because they lack EAD. When creating labels, please use the International Mail My Page Service.

EMS label (for goods)
Postal Parcel label
Label for International Registered Mail
Customs Declaration Form (CN22)
Customs Declaration Form (CN23)

FAQ

What items require EAD and may be subject to customs inspection?

Generally, items with a declarable value, such as goods, require EAD and may be subject to customs inspection. For more details, please check here.

Does the sender have to create labels and transmit EAD?

Japan Post cannot be responsible for your customs declarations. Please enter the data correctly by yourself to avoid any inconvenience.

Can I be reimbursed for the postage if my postal items are delayed or returned by destination countries/territories because of missing or insufficient/inaccurate EAD?

We cannot refund the postage on international mail items that are delayed or returned to senders owing to a determination made by the destination customs authority.