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FAQ Problems Sending International Mail |
Problems Sending International Mail
- The article(s) in a package I received today was (were) broken. What can I do?
- The postal item (Registered Mail, Insured Mail, International Parcel Post) I sent abroad has not been delivered. Is it possible to conduct a search?
- How can I change the address of a package I already sent?
- How do I get a package back that has already been sent?
- What types of mail are subject to compensation? What is the amount of compensation?
- A piece of international mail was returned to me, but I don’t understand what is written on it.
- What are the procedures for a compensation claim regarding the damaged or missing postal items?
- Inquiry process in your home country for non-arrival, etc. of international mail sent during your stay in Japan
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