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FAQ I did not receive any Delivery status email. |
We retrieve information several times a day and send a delivery status email when the tracking information has been updated. Please note that it may take half a day to a day for the email to be sent. Depending on the destination country or territory, an email may not be sent.
For more details on the delivery status of postal items, please check the track & trace service on Japan Post's website.
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We respond to your questions about International Mail.
