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FAQ

I tapped the Back button to correct data while creating a label with my smartphone, and an error message was displayed saying "A system error occurred". All the data were delated and the screen returned to the home page. Do I have to enter the information again from the beginning?

We are sorry for the inconvenience, but please create the label again from the beginning in this case. The following actions while creating labels with the smartphone version may cause a system error that delates all entered data and returns to the home page. Please be careful about the conditions below.

  • Remaining at the same page for more than 20 minutes.
  • Tapping the back button of the smartphone, not the page.
  • Reloading your browser.
  • Displaying other tabs.
  • Changing the smartphone screen direction horizontally/vertically.

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