Terms of Use for the International Mail My-page Service

Effective: November 25, 2008
Revised: October 1, 2012
Revised: May 17, 2018
Revised: May 20, 2021
Revised: January 27, 2022
Revised: October 31, 2024

JAPAN POST Co., Ltd. (hereinafter referred to as the "Company") sets forth the terms of use (hereinafter referred to as the "Terms") for the "International Mail My-page Service" site (including its site for smartphones (hereinafter referred to as the "Smartphone Site"); hereinafter collectively referred to as the "Site"), which the Company operates, as follows.

Article 1 (Definitions)

"Member" shall mean an individual or a legal entity that has agreed to the Terms and completed the membership registration procedure by means specified by the Company.
"Non-member" shall mean a person who is not a Member and has agreed to the Terms to use the Service on the Smartphone Site.
"User" shall mean a Member or Non-member.
"Service" shall mean various services to be provided by the Company to the Users on the Site only in Japan.

Article 2 (Scope and Revision of the Terms of Use)

The Terms (including the Separate Provisions set forth in the next paragraph; hereinafter the same) shall apply to all Users (including Membership Applicants set forth in paragraph 1, Article 3), and Users shall faithfully observe the Terms when using the Service.
The Company may, in addition to the Terms, separately set forth provisions regarding the Service (including how to use the Service to be published on the Site; hereinafter referred to as the "Separate Provisions").
In such cases, the Separate Provisions shall be deemed to constitute part of the Terms, and if the content set forth in the Terms differs from that set forth in the Separate Provisions, the content of the Separate Provisions shall take precedence and be applied, except where explicitly specified otherwise by the Company.
If the Company sets forth the Separate Provisions, it shall publish them on the Site.
The Company may revise the Terms. In such cases, the revised Terms shall apply to Users.
The Company reserves the right to revise the Terms. In cases where the Company exercises such right to revise the Terms, the Company shall make widely known the start date of application of the revised Terms and the content of the revised Terms on the Site. By continuing to use the Service on or after such date of application, each User is deemed to have agreed to the revised Terms, and accordingly the content of the revised Terms shall take effect between the Company and the User.

Article 3 (Application for Membership)

A person who is desirous of obtaining the membership of the Site (hereinafter referred to as the "Membership Applicant") shall apply for membership by following the procedures set forth in the following items:

The Membership Applicant shall understand the content of the Terms, and after agreeing that he/she is subject to the Terms, apply for membership by signing up online as specified by the Company;
The Membership Applicant shall enter the e-mail address (hereinafter referred to as the "Registered Mail Address") and other necessary matters (hereinafter referred to as the "Registered Information") to the Company correctly on the membership registration screen to register them to the Company; and
The Membership Applicant shall follow other procedures specified by the Company.

The membership registration procedure shall be completed when the Company has accepted the application referred to in the preceding paragraph. However, if it is found that a Membership Applicant has any of the causes provided below, the Company may refuse to accept the application for membership by the Membership Applicant:

If the Membership Applicant does not exist;
If the Membership Applicant has already obtained a membership qualification;
If the Membership Applicant has lost membership qualification by reason of a violation of the Terms, etc. in the past;
If the Membership Applicant has made false entries for the Registered Information;
If the Membership Applicant is a minor under Japanese law, and has not obtained consent from a legal representative under the said law at the time of application for membership;
If the Membership Applicant is a person under curatorship under Japanese law, and has not obtained consent from a curator under the said law at the time of application for membership;
If the Membership Applicant is an adult ward under Japanese law, and the application procedure has not been carried out by an adult guardian under the said law;
If the Membership Applicant is a person whose capacity to act is limited by the laws of the country of his/her residence, and therefore is not allowed to receive the Service;
If the Membership Applicant belongs to an antisocial force;
"Antisocial force" shall mean a gang, a member of a gang, a person involved in a gang, a corporate extortionist (Sokaiya), an international crime organization, an international terrorist, a rogue social movement activist group (Shakai Undou Tou Hyoubou Goro), a special intelligence crime syndicate (Tokushu Chinou Bouryoku Shudan), etc., and any other equivalent person of above, or a person listed in the following items:
a. Person who uses fraudulently or for a fraudulent purpose services provided by the Company;
b. Person who makes an unreasonable claim without social validity through the use of services provided by the Company; or
c. Any other persons who make an unreasonable claim without social validity; or
If the Company otherwise finds that the Membership Applicant is inadequate to be a Member.

Article 4 (Membership)

A Membership Applicant shall obtain the membership qualification when the membership registration procedure is completed.

Article 5 (Change, etc. of the Registered Information)

If any change occurs in the Registered Information, the Member shall notify the Company thereof by the means specified by the Company without delay, and the Company shall not be in any way liable for any damage caused by not notifying of such change.
The Member shall acknowledge in advance without objection that if any notice does not arrive at the Member as a result of failure of the Member to make notification referred to in the preceding paragraph, such notice shall be deemed to have arrived at it when such notice should have normally arrived at it.

Article 6 (Handling of User Information)

The Company shall handle Registered Information, information on the use of the Service, and other information on Users obtained in the course of operating the Site (hereinafter referred to as "User Information") in accordance with applicable laws and regulations, the "Basic Policy on the Protection of Personal Information" established by the Company, and the "Group Privacy Policy" established by the Japan Post Group. The Company does not, however, plan to share the User Information with other Group companies.
The User Information shall be stored in the database of the Company.
The Company shall not disclose or provide the User Information to a third party in any form in which an individual may be identified, except in cases where such disclosure is required by provisions of applicable laws or regulations and where the consent has been obtained from the User; provided, however, that cases where the Company explicitly specifies otherwise are excluded.
Notwithstanding the provisions of the preceding two paragraphs, the Company may, based on the postal conventions, transmit information on the customs declaration of a postal item, which has been mailed by a User using the Service, to the country of destination or transit as electronic data in the format specified by the Universal Postal Union at acceptance of such postal item or at the time of printing out various forms, for the purpose of postal exchange operations or customs procedures for the import or export of such postal item. Such electronic data shall be used only for the purpose of postal exchange operations or customs procedures for the import or export of the relevant postal item at the Company and in the country of destination or transit. When the country of destination or transit makes an inquiry with the Company about the content of such electronic data transmitted, the Company may, in order to respond to such inquiry, obtain additional information as necessary upon contacting the relevant User and transmit the obtained additional information as electronic data to the country of destination or transit.
A User may view, modify, and delete his/her own User Information by following the procedures specified by the Company.
Notwithstanding the provisions of paragraphs 2 to 4, in relation to information stated on an invoice, etc. that a User has prepared by using the Service (hereinafter referred to as "Various Forms") for the goods that the User has mailed by using U-Global Express, an international courier service (hereinafter referred to as "UGX"), the Company may provide overseas third parties designated by the Company with, among pieces of the relevant User Information, the countries, addresses, company names, department names, names, telephone numbers (including mobile numbers), and fax numbers of the shipper and consignee as well as information on the contents of the goods, for the purpose of using such information for the transportation and customs clearance procedures of the goods.
In such cases, if such third parties are contractors (including subcontractors), the contracts between the Company and those contractors provide that the contractors shall manage provided User Information, and the Company appropriately checks the information management systems of its contractors.

Article 7 (Installation and Maintenance of User's Equipment, etc.)

A User shall, at its own expenses, install any communication equipment (including a communication use agreement), computer and other equipment, software, and other items (hereinafter referred to as "Member's Equipment, etc.") necessary to use the Service.
A User shall, at its own responsibility and expenses, maintain the Member's Equipment, etc. so that they can operate properly in order to ensure that any obstruction shall not occur in receiving the Service through a service provider selected by it.

Article 8 (Manner of Notice to Users from the Company)

Unless otherwise provided in the Terms, any notice from the Company to a Member shall be sent either by e-mail to the Registered Mail Address, by posting on the Site, or by other means deemed adequate by the Company.
Unless otherwise provided in the Terms, any notice from the Company to a Non-member shall be sent either by e-mail to the address specified by the Non-member for using the Service (hereinafter referred to as the "Specified Mail Address"), by posting on the Site, or by other means deemed adequate by the Company.
If the notice referred to in the preceding two paragraphs is given by e-mail to the Registered Mail Address or Specified Mail Address, such notice shall be deemed to have been given to the User when such e-mail has arrived at the mail reception server for such Registered Mail Address or Specified Mail Address.
If the notice referred to in paragraphs 1 and 2 is given by posting on the Site, such notice shall be deemed to have been given to the User when such posting has been made on the Site and if the User gained access to the Site, it would be possible for the User to view such notice.

Article 9 (Management of Registered Mail Address and Password)

A Member shall use the Registered Mail Address and a password established by the Member based on item (3), paragraph 1, Article 3 at the time of application for membership (hereinafter referred to as the "Registered Mail Address, etc.").
A Member shall be liable for management of the Registered Mail Address, etc.
A Member shall not permit a third party to use the Registered Mail Address, etc. and shall not make any disposition, including, but not limited to, lease, assignment, change of names, sale, and purchase of the Registered Mail Address, etc.
Any liability for damage due to, for example, insufficient management, mistake in use, or use by a third party of the Registered Mail Address, etc. shall be assumed by a relevant Member and any liability shall not be in any way assumed by the Company.
If a Member becomes aware that the Registered Mail Address, etc. are stolen or they are used by a third party, the Member shall forthwith give notice thereof by telephone or any other means specified by the Company, and if any instructions are given by the Company, the Member shall conform to such instructions.

Article 10 (Liability of User)

In addition to compliance with the Terms, a User shall comply with the following provisions in using the Service:

A User shall not use the Service for any improper purpose;
A User shall not use the Service for any purpose other than private use;
A User shall not make any conduct which infringes or may infringe any of the copyrights, trademark rights, and other rights of the Company or third parties contained in the Site;
A User shall comply with the procedure and security means specified by the Company in entering and transmitting the Registered Information; If the User fails to comply with the same, the Company shall not be in any way liable for any results arising therefrom;
A User shall not assign to a third party or have a third party succeed to its rights and obligations arising in connection with the use of the Service, or the User shall not make any disposition of its rights, including, but not limited to, making available for other security; and
A User shall not transmit false information, harmful computer program or mail to the Company, or the User shall not make any conduct, including, but not limited to, fraudulently accessing to a server or other computers of the Company.

Article 11 (Withdrawal)

If a Member desires to withdraw from its membership, the Member shall notify the Company thereof in the form specified by the Company.
If a Member withdraws from its membership, the Member shall lose any and all rights and privileges in connection with the use of the Service (excluding services which may be used by a Non-member), and the Member shall not obtain any claim to the Company in connection with its withdrawal.

Article 12 (Suspension and Revocation of Membership)

If a Member is deemed to fall under any of the following items, the Company may suspend the Member's use of the Service or revoke the Member's membership without any prior notice or demand to the Member:

If the Member has not used the Service for 12 months or longer;
If the Member has any of the causes falling under the items of paragraph 2, Article 3;
If the Member improperly uses or permits a third party to use the Registered Mail Address, etc.;
If the Member alters any information provided by the Company on the Site without the approval of the Company;
If the Member uses the Service for any improper purpose;
If the Member hinders operation of the Site by any means whatsoever; or
If the Member otherwise violates any provision of the Terms.

Article 13 (Amendment, etc. of the Service)

The Company may interrupt, terminate, or amend the content of the Service; If any responsibility, obligation, disadvantage, or damage (hereinafter referred to as "Responsibility, etc.") occurs in a User in connection with such event, the Company shall not be in any way liable for the same.

Article 14 (Discontinuance and Suspension of the Service)

If an event that falls under any of the following items occurs, the Company may temporarily discontinue or suspend any or all of the Service without any prior notice to the Users; If any Responsibility, etc. occurs in a User in connection with such event, the Company shall not be in any way liable for the same:

If the Company periodically or in emergency makes maintenance, inspection, or renewal of any equipment or systems necessary to provide the Service;
If it is difficult to provide the Service by reason of force majeure, including, but not limited to, fire, disruption of electricity, and natural disaster;
If any service is not provided from a telecommunication operator; or
If the Company otherwise finds that it is operationally or technically required to temporarily discontinue or suspend the Service, or that it is difficult to provide the Service due to any unforeseeable event.

Article 15 (Scope of Liability)

A User shall use the Service on its own responsibility; If any Responsibility, etc. occurs in a Member in connection with interruption, delay, cancellation, loss or leakage of the User Information or any other data due to a failure in communication lines, computer systems, or any other equipment or otherwise in connection with the use of the Service, the Company shall not be in any way liable for the same.
The Company makes no warranty that the information entered or transmitted by the Users are received correctly and reliably by computer systems of the Company; Even if the reception fails or the information received is not identical to such information, the Company shall not be in any way liable for the same.
Even if links from the Site to other sites or links from other sites to the Site are provided, the Company shall not be in any way liable for sites other than the Site and information obtained therefrom by any reason.
The Company makes no warranty that a computer virus or other harmful element is not contained in the contents of e-mails and other communications sent from web pages, servers, domains, and other network components of the Company.

Article 16 (Compensation for Damages)

If, in connection with the use of the Service, a User incurs any damage to a third party or any dispute arises between a User and a third party, the User shall settle the same at their own liability and expense, and the Company shall not be in any way liable for the same.
If a User causes any damage to the Company due to any conduct in violation of the Terms, or due to any improper or illegal conduct, the Company may demand from such User reasonable compensation for damages.

Article 17 (Governing Law and Jurisdiction by Agreement)

All aspects of the Terms and the Service shall be governed by the laws of Japan; If any dispute arises with respect to the Terms, the Tokyo District Court shall be the exclusive agreement jurisdictional court for the first instance.

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