Cool EMS
Cool EMS keeps items fresh for prompt delivery overseas.
The temperature in the box is kept between 0 and 10 degrees C for the Chilled type and below minus 15 degrees C for the Frozen type. Door-to-door service is provided to meet the customer's needs at low cost.
The temperature in the box is kept between 0 and 10 degrees C for the Chilled type and below minus 15 degrees C for the Frozen type. Door-to-door service is provided to meet the customer's needs at low cost.
Resumption of acceptance of Cool EMS in Kyushu
Some post offices in the Kyushu area resumed acceptance of Cool EMS on Monday, 11 November 2024.
The only available destinations for Cool EMS from the Kyushu area are Taiwan, Singapore and Vietnam.
For more details, please click here.
Notice of suspension of Cool EMS small box
Cool EMS service with small box is temporarily suspended.
For more details, please click here.
Delivery Countries and Territories
You can check the regulations at each destination by clicking the flag.
Links outside of Japan Post may be interrupted suddenly.
Case 1
An individual customer
sends Japanese “Osechi” to a family member overseas.
Case 2
A customer engaged in the fishing
industry sends fresh fish to a restaurant overseas.
Case 3
A customer at a research institute
ends a research sample to a partner organization overseas
Case 4
An e-commerce seller
sends his items to individual customers overseas
pointFeatures of Cool EMS
We use our special cool box and logistics system, so there is no air leakage. A constant temperature is maintained by Cool EMS.
A Cool EMS item is delivered on the second day after mailing at the earliest in Taiwan, Hong Kong, Vietnam, Thailand, Malaysia and Singapore via EMS, the fastest postal service.
You can choose from three box sizes to fit your item. Cool EMS can suppoort your overseas bussiness via door-to-door service at low cost.
Video of Cool EMS
It introduces the features of Cool EMS, how to send, and the entire process to the delivery in Taiwan.
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Overview |
Flow edition |
Some of the information in the videos is not current, so please check the latest information on the delivery countries and territories and available post offices.
comparisonA comparison table of the ordinary cold chain and Cool EMS
| The ordinary cold chain | Acceptance of item | Domestic transportation | Customs clearance | Transportation by air | Customs clearance and quarantine | Domestic transportation | Delivery |
|---|---|---|---|---|---|---|---|
| Stored in a refrigerator | Transportation by refrigerator truck | Stored in a cool warehouse | Transferred by air in a refrigerated container | Stored in a cool warehouse | Transportation by refrigerator truck | Delivered in a Cool Container | |
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| It's difficult to mainain a constant temperature due to air leakage at each operational step. | |||||||
| Cool EMS | ||
|---|---|---|
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Shipped in a cool box
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The low temperature will be maintained for 72-80 hours without air leakage! |
Removed from a cool box and delivered.
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Before shipping
step
1
Check Usage Conditions for each destination
(Links to the regulations at each destination are shown when you point your cursor here.)
step
2
Check the rate
Service fees schedule
step
3
Check the available post offices
Available Post Offices
Please note that post offices in the western part of Japan, except for the Kyushu area, cannot accept Cool EMS.
step
4
Check the shipping day
The shipping day is Monday or Tuesday, depending on the post office.
Shipment schedule
Shipping procedure
step
1
Fill in the advanced application form
Advanced Application Form (Japanese)
step
2
Send a FAX to the post office before noon 5 days before the desired shipping date
Available Post Offices
Please note that post offices in the western part of Japan, except for the Kyushu area, cannot accept Cool EMS.
step
3
The post office staff will contact you by the next day following the application deadline.
Please note that if the number of bookings exceeds our regular quota, we may be unable to handle your application.
step
4
Refregiate your items, pack them, and send. Please prepare one original copy of the "Declaration form for certification of Cool EMS items" for Cool EMS to Hong Kong, Vietnam and Thailand.
Declaration form for certification of Cool EMS items (Japanese)
casestudyCase study
Cool EMS service solves your shipping problems!
Case 1.Sending Japanese “Osechi” to a family member overseas.
Individual customer
Mr. A stays overseas for his business. He expects to be overseas on New Year’s Day. Therefore, his family in Japan sends him frozen Osechi, a traditional New Year’s dish in Japan. The family is glad that they are able to send froze items overseas from a local post office. Mr. A savors with his colleagues the taste of Japan he cannot get overseas. Like Mr. A’s family, both individual customers and corporate customers can send frozen/chilled items without complicated processes such as membership registration. Also, there is no minimum order quantity. This is a popular feature of Cool EMS!
Case 2.Sending fresh fish to a restaurant overseas
Customer in fishing industry
A customer sends fish he catches himself to local Japanese restaurants overseas. He says, “Cool EMS is good because I can fill seasonal orders from overseas restaurants all year round, and I can get feedback directly from the customers.” As the popularity of Japanese foods is growing, he plans to increase the volume of shipments.
Case 3.Sending a research sample to a partner organization overseas
Customer at a research institute
A customer has been personally bringing overseas research samples that need to be kept chilled. She starts using Cool EMS because it does not have a minimum order quantity. As this service enables her to plan the delivery day with the partner organization, she uses Cool EMS on a regular basis!
Note: You may need an export license in Japan and an import license at the destination, or other documents depending on the contents.
Case 4.Sending items to individual customers overseas.
e-commerce seller
Sweets made in Japan are currently getting popularity overseas. Increasingly, individual customers purchase the items online. Mr. B, an e-commerce seller, starts using Cool EMS to meet customer needs. The delivery staff in overseas will contact an addressee in advance of the delivery, which is convenient for the addressee. Mr. B says that the number of orders from overseas is increasing thanks to positive reviews from customers.
contactContact
Service to Hong Kong and Thailand has been temporarily suspended.
