Usage Conditions for Cool EMS to Hong Kong(temporary suspended)
NOTICE (as of February 2024)
Service to Hong Kong and Thailand has been temporarily suspended.
We are currently providing service only to Taiwan, Vietnam, Singapore and Malaysia.
Usage Conditions for All Cool EMS
| Chilled type | Frozen type | ||
|---|---|---|---|
| Size | Large | Up to 51 cm in length, 38 cm in width, 20 cm in height | Up to 51 cm in length, 38 cm in width, 20 cm in height |
| Medium | Up to 36 cm in length, 28 cm in width, 22 cm in height | Up to 32 cm in length, 26 cm in width, 18 cm in height | |
| Small | Cool EMS service with small box is temporarily suspended. | ||
| Weight | Up to 15 kg | Up to 10 kg | |
| Booking deadline and schedule | Until 5 days before the desired date for shipment | ||
| Shipment day※ | Every Tuesday (Every Monday for some post offices) | ||
| Compensation for damage | Similar to that of the regular EMS service. However, please note that there is no compensation if the item is spoiled because it was not delivered in cases where it was kept by customs at the destination as a prohibited article or where delivery was attempted but was unsuccessful due to the circumstances of the addressee. | ||
Usage Conditions for Cool EMS to Hong Kong
| Delivery areas | All areas |
|---|---|
| If the addressee is absent | A Cool EMS item is delivered after phoning the addressee. |
| Note |
|
| Other information |
Please attach one original copy of the "Declaration form for certification of Cool EMS items" to each parcel addressed to Hong Kong. Declaration form for certification of Cool EMS items (Japanese)(PDF329KB) |
Important Notices
- To use the service, you need to make an advanced booking .
- You can use the same label as for the regular EMS service. (You can also use the International Mail My Page Service.)
- Please carefully confirm the "Best Before" or "Expiration Date" of the items you wish to send.
- Please refrigerate your items for at least 6 hours under 10 degrees C temperature (for Chilled type) and at least 12 hours under minus 15 degrees C temperature (for Frozen type) before shipping them with us.
- Similar to the regular EMS service, items that are prohibited from import cannot be sent.
- Customs tax may apply at the country of destination during the import clearance procedures.
- We cannot accept items the contents of which exceeds 200,000 yen in value.
- Please pack your items in one box (as for the regular EMS service,)
Usage conditions for all international postal services
When you ship food products
Please check the homepage of the Ministry of Agriculture, Forestry and Fisheries of Japan to confirm about the food items for shipment.
- Please check the
"Control Measures of Foreign Countries and Territories" in order to confirm the regulations in relation to radioactivity checks of the food items originating in Japan as well as import restrictions on them. - If you are sending fruits or vegetables please check the
"Quarantine Requirements List for Sending Plants Overseas" - If you are sending meat or other animal products, please check the
"Animal Quarantine Station"
Shipping guide
Before shipping
step
1
Check Usage Conditions for each destination
(Links to the regulations at each destination are shown when you point your cursor here.)
step
2
Check the rate
Service fees schedule
step
3
Check the available post offices
Available Post Offices
Please note that post offices in the western part of Japan, except for the Kyushu area, cannot accept Cool EMS.
step
4
Check the shipping day
The shipping day is Monday or Tuesday, depending on the post office.
Shipment schedule
Shipping procedure
step
1
Fill in the advanced application form
Advanced Application Form (Japanese)
step
2
Send a FAX to the post office before noon 5 days before the desired shipping date
Available Post Offices
Please note that post offices in the western part of Japan, except for the Kyushu area, cannot accept Cool EMS.
step
3
The post office staff will contact you by the next day following the application deadline.
Please note that if the number of bookings exceeds our regular quota, we may be unable to handle your application.
step
4
Refregiate your items, pack them, and send. Please prepare one original copy of the "Declaration form for certification of Cool EMS items" for Cool EMS to Hong Kong, Vietnam and Thailand.
Declaration form for certification of Cool EMS items (Japanese)
Contact
Service to Hong Kong and Thailand has been temporarily suspended.
Please be advised that we cannot accept the items in cases below.
We may also be unable to perform the service due to the air transportation situation or if there is a strike etc.
●Requirements of the Receiving Country
Please check the Common Regulations List as well as By-country Regulations List in order to confirm the prohibited items and the shipment requirements etc. Below are the requirements related to Cool EMS only.