Usage Conditions for Cool EMS to Taiwan
Usage Conditions for All Cool EMS
| Chilled type | Frozen type | ||
|---|---|---|---|
| Size | Large | Up to 51 cm in length, 38 cm in width, 20 cm in height | Up to 51 cm in length, 38 cm in width, 20 cm in height |
| Medium | Up to 36 cm in length, 28 cm in width, 22 cm in height | Up to 32 cm in length, 26 cm in width, 18 cm in height | |
| Small | Cool EMS service with small box is temporarily suspended. | ||
| Weight | Up to 15 kg | Up to 10 kg | |
| Booking deadline and schedule | Until 5 days before the desired date for shipment | ||
| Shipment day※ | Every Tuesday (Every Monday for some post offices) | ||
| Compensation for damage | Similar to that of the regular EMS service. However, please note that there is no compensation if the item is spoiled because it was not delivered in cases where it was kept by customs at the destination as a prohibited article or where delivery was attempted but was unsuccessful due to the circumstances of the addressee. | ||
Usage Conditions for Cool EMS to Taiwan
| Delivery areas(Postal codes) | 台北市“Taipei City” 台北市區(100**-110**)“Taipei City”, 士林區(111**)“Shilin District”, 北投區(112**)“Beitou District”, 内湖區(114**)“Neihu District”, 南港區(115**)“Nangang District”, 文山區(116**)“Wenshan District” 新北市“New Taipei City” 板橋區(220**)“Banqiao District”, 汐止區(221**)“Zizhi District”, 新店區(231**)“Xindian District”, 永和區(234**)“Yonghe District”, 中和區(235**)“Zhonghe District”, 土城區(236**)“Tucheng District”, 三重區(241**)“Sanchong District”, 新莊區(242**)“Xinzhuang District”, 蘆洲區(247**)“Luzhou District”, 五股區(248**)“Wugu District”, 三峡區(Postal code: 23741 to 23743)“Sanxia District” , 樹林區(238**)“Shulin District”, 林口區(Postal code: 24441, 24443 to 24453, 24455 to 24459 and 24461 to 24467)“Linkou District”, 淡水區(Postal code: 25103, 25137, 25141 to 25143, 25145 to 25147, 25149 to 25170 and 25172 to 25174)“Tamsui District” 宜蘭市(260**)“Yilan City”, 新竹市(300**)“Hsinchu City”, 桃園市(330, 320, 324, 326, 330, 333, 334, 337, 338)“Taoyuan City”, 苗栗市(360**)“Miaoli City”, 台中市(400**-408**)“Taichung City”, 彰化市(500**)“Changhua City”, 南投市(540**)“Nantou City”, 埔里鎮(545**)“Puli Township”, 嘉義市(600**)“Chiayi City”, 台南市(700**-709**)“Tainan City”, 高雄市(800**-813**)“Kaohsiung City”, 屏東市(900**)“Pingtung City” |
|---|---|
| If the addressee is absent | A Cool EMS item is delivered after phoning the addressee. If the addressee is absent, an attempted delivery notice is left. The item is re-delivered according to the addressee's preference. |
| Note |
|
Important Notices
- To use the service, you need to make an advanced booking .
- You can use the same label as for the regular EMS service. (You can also use the International Mail My Page Service.)
- Please carefully confirm the "Best Before" or "Expiration Date" of the items you wish to send.
- Please refrigerate your items for at least 6 hours under 10 degrees C temperature (for Chilled type) and at least 12 hours under minus 15 degrees C temperature (for Frozen type) before shipping them with us.
- Similar to the regular EMS service, items that are prohibited from import cannot be sent.
- Customs tax may apply at the country of destination during the import clearance procedures.
- We cannot accept items the contents of which exceeds 200,000 yen in value.
- Please pack your items in one box (as for the regular EMS service,)
Usage conditions for all international postal services
When you ship food products
Please check the homepage of the Ministry of Agriculture, Forestry and Fisheries of Japan to confirm about the food items for shipment.
- Please check the
"Control Measures of Foreign Countries and Territories" in order to confirm the regulations in relation to radioactivity checks of the food items originating in Japan as well as import restrictions on them. - If you are sending fruits or vegetables please check the
"Quarantine Requirements List for Sending Plants Overseas" - If you are sending meat or other animal products, please check the
"Animal Quarantine Station"
Shipping guide
Before shipping
step
1
Check Usage Conditions for each destination
(Links to the regulations at each destination are shown when you point your cursor here.)
step
2
Check the rate
Service fees schedule
step
3
Check the available post offices
Available Post Offices
Please note that post offices in the western part of Japan, except for the Kyushu area, cannot accept Cool EMS.
step
4
Check the shipping day
The shipping day is Monday or Tuesday, depending on the post office.
Shipment schedule
Shipping procedure
step
1
Fill in the advanced application form
Advanced Application Form (Japanese)
step
2
Send a FAX to the post office before noon 5 days before the desired shipping date
Available Post Offices
Please note that post offices in the western part of Japan, except for the Kyushu area, cannot accept Cool EMS.
step
3
The post office staff will contact you by the next day following the application deadline.
Please note that if the number of bookings exceeds our regular quota, we may be unable to handle your application.
step
4
Refregiate your items, pack them, and send. Please prepare one original copy of the "Declaration form for certification of Cool EMS items" for Cool EMS to Hong Kong, Vietnam and Thailand.
Declaration form for certification of Cool EMS items (Japanese)
Please be advised that we cannot accept the items in cases below.
We may also be unable to perform the service due to the air transportation situation or if there is a strike etc.
●Requirements of the Receiving Country
Please check the Common Regulations List as well as By-country Regulations List in order to confirm the prohibited items and the shipment requirements etc. Below are the requirements related to Cool EMS only.