FAQs (EMS) Trouble Regarding EMS |
Trouble Regarding EMS
- I have not received EMS mail from overseas that should have been delivered by now. Is there any way I can trace it?
- The address I used is incorrect. Can I change it?
- Items sent as EMS are broken or an item of mail is missing.
- The overseas addressee was charged additional fees. I already paid the postal fees.
- The EMS I shipped to overseas has not delivered yet.
- Inquiry process in your home country for non-arrival, etc. of international mail sent during your stay in Japan
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